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• Designed, developed, and maintained developer documentation for Oracle Cloud’s Oracle Content Management on the topics such as integration and extensibility, headless CMS, and embed UI API.
• Collaborated with multiple internal stakeholders to improve content flow through content design.
• Created and maintained product documentation following user content development processes, templates, and standards using oXygen and SDL Publication Manager.
• Contributed individually and as a team member while working with technical leads and PMs.

• Lead writer and project manager on the IoT School content migration project to accelerate customer adoption of Azure IoT technology.
• Created Industrial IoT documentation for GA launch, as well as created and maintained Azure IoT Central documentation.
• Created training module for Azure IoT Central for MS Learn.
• Partnered with cross-functional stakeholders to create online content in the form of docs and tutorials.
• Provided graphics assets using Photoshop and Visio as appropriate for various published content.

• Created the curriculum in English and Chinese on the end-to-end development and publishing of Office Add-ins to improve developer engagement with the Office platform.
• Provided content strategy for the Interop event website in areas such as content layout and design, localization, and usability.
• Translated all marketing content and technical documents.
• Owned the Open XML SDK content set for the 2.7 release; edited and revised API documentation and developer guides.
• Overhauled and improved documentation for Exchange and SharePoint Protocol Test Suite on GitHub through research, writing, editing, and conversion of legacy Word doc to Markdown.

• Drove the development of SDK documentation that included API reference, Getting Started guide, and tutorials of sample code for the (CSP) REST API.
• Facilitated developer relations between e-commerce engineering teams and partners by providing concepts and examples in the documentation.
• Worked closely with feature teams, product managers, and senior engineers to improve the documentation in an iterative environment.
• Updated help forum queries and FAQs and revised the documentation based on feedback.
• Wrote and edited content using XML editor XMetaL and applied WDCML (MS XML standard), and published the documentation.

• Converted Seller Support Help content to DITA in structured XML-based authoring environment.
• Edited DITA/XML code and complex content sets using XMetaL/SDL Trisoft.
• Conditionally processed multiple language layers and their output destinations.
• Compared, edited, translated, and ported Chinese/English Seller Support content to achieve single- source publishing in English.

• Wrote the UI library SDK documentation that included API reference guide, tutorials, and sample code.
• Performed basic code testing.
• Launched the website responsible for product promotion and deployment.

• Designed the testing method for the first Kindle English & Chinese dictionaries.
• Tested digital dictionaries on Kindle devices and Kindle Cross Platform application on Windows PC and Android tablet; reduced failure rate from 7% to 1% for inflection test, 40% to 1% for In-Book test.
• Resolved content issues in relation to HTML, CSS, XML and identified solutions that enable delivery of a high-quality product.
• Maintained reporting and tracking of software defects and presented findings to internal and external stakeholders.
• Worked cross-functionally to communicate errors, perceived errors, and product improvements in various types of Kindle products.

© 2023 Clare Yan. All rights reserved.